We have an 80% refund policy, valid for 6 months from the time of purchase, if our devices do not help you. This only applies to direct purchases from us.
We will also replace the product if there are any defects, covered by a 12-month warranty.
Please note that we do not refund intranasal applicators purchased as separate items.
Please note, we do not support Vielight devices sold on Amazon, eBay and other similar online marketplaces. These devices may be stolen or counterfeit goods.
Beware of counterfeit/imitation Vielight devices sold online, they are illegal. Genuine Vielight devices bear the “Vielight” logo. If you are unsure if a device is genuine or from an authorized source, please contact us.
We recommend using our standalone intranasal units once or twice daily (auto-timed for 25 minutes).
Use any Neuro version only once a day (auto-timed for 20 minutes).
Our devices have been tested for electrical safety and rendered safe by TUV Rheinland standards. They are compliant with the European CE requirements for safety.
We are currently in the process of verifying the efficacy of our research-grade devices with multiple universities and government research bodies through several clinical trials. Hence, we do not make claims for long-term cures.
Please note that if coupon codes are not used at the point of purchase, they cannot be redeemed later.
Please note that our transactions are standardized in USD. However, we will absorb HST and GST costs.
We are working with Health Canada to change the classification of our devices. Therefore, we are temporarily halting the sale of Vielight devices to Canadian customers.
We have a shipping department in Perth, Australia. We ship via Australia Post or Sendle.
As of 1st March 2017, we no longer authorize our devices to be sold on Amazon, eBay and certain online distribution channels.
Our customer support, satisfaction guarantee and product warranty will not apply to devices sold through unauthorized channels past that date.
We cannot verify the authenticity of devices purchased through these channels.
We have three shipping depots :
- Hayward, California, USA (American)
- Toronto, Ontario, Canada (International and Canadian)
- Perth City, Perth, Australia (Australia and New Zealand)