We have an 80% refund policy, valid for 6 months from the time of purchase, if our devices do not help you. This only applies to direct purchases from us.
We will also replace the product if there are any defects, covered by a 12-month warranty.
Please note that we do not refund intranasal applicators purchased as separate items.
As of 1st March 2017 – our customer support, satisfaction guarantee and product warranty will not apply to devices sold through unauthorized channels, such as Amazon and eBay.
We recommend using our standalone intranasal units once or twice daily (auto-timed for 25 minutes).
Use any Neuro version only once a day (auto-timed for 20 minutes).
Our devices have been tested for electrical safety and rendered safe by TUV Rheinland standards. They are compliant with the European CE requirements for safety. They have been examined by the FDA and Health Canada and deemed as general wellness devices.
We are currently in the process of verifying the efficacy of our research-grade devices with several universities and government research bodies through a large scale clinical trial. Hence, we do not make claims for long-term cures.
Information can also be found by clicking “Details” under each of our products.
Vielight Neuro Alpha User Guide | Link
Please note that our transactions are standardized in USD. However, we will absorb HST and GST costs.
We have a shipping department in Perth, Australia. We ship via Australia Post or Sendle.
As of 1st March 2017, we no longer authorize our devices to be sold on Amazon, eBay and certain online distribution channels.
Our customer support, satisfaction guarantee and product warranty will not apply to devices sold through unauthorized channels past that date.
We cannot verify the authenticity of devices purchased through these channels.
We have three shipping depots :
- Hayward, California, USA (American)
- Toronto, Ontario, Canada (International and Canadian)
- Perth City, Perth, Australia (Australia and New Zealand)